Privacy. Plainly.

01 · Who we are

The party responsible for your data.

We are CatzillaSG, an AVS-licensed cattery in Singapore (AVS Licence Numbers AS21L00066 & AS23L00050). Our cattery is at 261 Geylang Road, #02-00/01, Singapore.

This Privacy Policy applies to all personal data we collect through our website (catzillasg.com), in-person visits, appointment bookings, phone calls, emails, and messaging platforms.

If you have any privacy-related question, write to us at catzilla.sg@gmail.com with the subject “Privacy”.

02 · What we collect

The information you share with us.

Information you provide directly:

• Name, email address, phone number, and residential address — for appointment booking, adoption paperwork, and AVS-required transfer documentation
• Photos and details of your home environment that you choose to share with us during pre-adoption discussions
• Payment information (processed by independent third-party payment providers — we do not store card details on our systems)
• Communications you send us by email, WhatsApp, Instagram, Facebook, or phone

Information collected automatically:

• IP address, browser type, device type, and pages viewed (via server logs and site analytics)
• Cookies set for site functionality (booking sessions) and analytics (anonymised by default)

03 · Why we collect it

The purposes we use it for.

• To schedule and conduct private viewings at our cattery
• To issue purchase agreements and health contracts (legally required for kitten transfer under AVS regulations)
• To register your kitten’s microchip in your name
• To support you post-adoption with care advice, warranty service, and the lifetime cattery support we promise
• To comply with Singapore AVS requirements and international registry standards (WCF, CFA, TICA, ANCATS)
• To send marketing communications about new kittens — only when you have separately opted in
• To improve our site through anonymised analytics

04 · Who we share it with

The third parties we work with.

We only share your data with parties who help us run the cattery, and only to the extent necessary:

• Payment processors — for processing deposits and balances. We never store your card details.
• Singapore AVS / National Parks Board — for regulatory transfer documents
• Veterinary partners — for continuity of care
• Microchip registry providers — for registration in your name
• Hosting provider (SiteGround) — for site operation (covered by their data processing agreement)
• Email and analytics providers — only when you opt in to marketing or as anonymised analytics
• Law enforcement or regulators — if legally required

We do not sell your personal data. Ever.

05 · Cookies and tracking

What stays in your browser.

We use three categories of cookies:

• Strictly necessary — for booking sessions and core site function
• Performance — for anonymised site analytics
• Marketing — only when you opt in

You can disable cookies through your browser at any time. Some site features (such as the appointment booking flow) may not work fully without strictly-necessary cookies.

06 · How long we keep it

Retention periods.

• Customer adoption records — 7 years (Singapore business and tax record requirements)
• Marketing mailing list — until you unsubscribe
• Appointment enquiries not converted — 12 months, then deleted
• Site analytics — up to 26 months (Google Analytics default)
• Server access logs — rolling 90 days

07 · Your rights under the PDPA

What you can ask us to do.

Under the Singapore Personal Data Protection Act (PDPA), you have the right to:

• Access the personal data we hold about you (Section 21)
• Correct data that is inaccurate (Section 22)
• Withdraw consent to ongoing processing (Section 16) — we will tell you the likely consequences before processing your withdrawal
• Request a copy of your data in a readable format

To exercise any of these rights, email catzilla.sg@gmail.com with the subject “Privacy Request — [your name]”. We will respond within 30 days.

08 · Data security

How we protect it.

• HTTPS / TLS encryption across every form and page
• Two-factor authentication on our hosting and email accounts
• Regular plugin, theme, and server updates
• No payment card details are stored on our systems — all payments go through PCI-compliant processors
• In the event of a material data breach affecting your personal data, we will notify you within 72 hours of becoming aware, in accordance with the PDPA Data Breach Notification Obligation

09 · Children

Visitors under 18.

Our services and adoption process are intended for adults. If you are under 18, please use this site only with a parent or guardian. We do not knowingly collect personal data from minors. If you believe we have done so inadvertently, please contact us and we will delete the data promptly.

10 · Changes to this policy

If anything here changes.

We may update this Privacy Policy from time to time. Material changes will be flagged at the top of this page with a new effective date. Continuing to use our site after a change means you accept the updated policy.